April 2013 - Present
RealLiving Coastal Real Estate
Realtor
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March 2010 - March 2013
MFS Investment Management
Section Manager
• Supervised, counseled and developed staff of 12 direct reports and 50 indirect reports on standards and goal attainment.
• Accountable for employee skill and professional development via coaching and training process. Proven ability to develop employees demonstrated through promotions.
• Assessed, documented and administered action plans for employee relation issues such as disciplinary action and termination.
• Managed change including employee turnover, restructuring, workforce planning and new industry/corporate policies. Ensured recognition activities are implemented that reward successes and build morale.
September 2007 - March 2010
Putnam Investments
Assistant Supervisor
• Promoted from phone representative in 7 months
• Monitored and coached team of 10 customer service representatives.
• Conducted team meetings, feedback sessions and trainings.
• Responsible for employee development process including new hire training, goal setting, performance reviews and disciplinary actions.